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Do call rates vary throughout the day?
No. Our rates are the same 24 hours a day, 365 days a year. |
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How can I top up?
You can top up whenever you want at any of our authorized stores. There are more than 12,000 authorized sales points all over Spain. You can also top up online by clicking here |
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Can I become a YouMobile customer keeping my old mobile number?
Yes, of course. This process is called number portability. There are 2 simple ways of doing it. To keep your old number follow one of these two steps listed below:
1. Download the Number Portability Form here. Fill in the form and e-mail or fax it to any of our offices. You will receive your new YouMobile SIM card within 5 working days. Acced the form here.
2. You can go to any of our authorized sales points and they will complete the process for you. Enter the ‘store finder’ here. |
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How can I get a new SIM card in case of loss or breakage?
You just have to dial 22968 if calling from any YouMobile line, or 91 838 47 60 from any other network provider. We will cancel your old SIM card and you will receive a new one for free at home within the next few days.
You can also lock your SIM in case of loss or theft and then call 91 838 47 60 to request a duplicate. |
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What are PIN and PUK numbers?
On your SIM card you will find three numbers: ICC, PIN and PUK. ICC is your SIM card’s nineteen-figure identification number. If you have any problems with your SIM card in the future, you will probably need to have this number handy.
On your SIM card you will also find your PIN code (Personal Identification Number) which you have to enter every time you switch on your mobile phone (you can configure your mobile phone not to enter the PIN code). If you enter your PIN number incorrectly three times, your SIM card will be automatically blocked.
If you have entered the wrong PIN code three times the PUK code is necessary to unlock a locked SIM card or. You may attempt to enter the correct PUK code a total of ten times. If you do not manage to, your SIM card will be permanently blocked and you will need to contact our customer services on 22968 or 91 838 47 60. |
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How can I check my credit?
You can check your credit automatically by dialling *113# and the call button. |
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How can I unlock my mobile phone?
You can call your current network provider and request your phone be unlocked (depending on the type of contract you have with your service provider). You can also go to a specialised phone unlocking shop and have them do it for you. If you want to know your IMEI number, call *#06#. |
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Can I call if I’m abroad?
Yes, with YouMobile you can make and receive calls while you are abroad. To do this, remember to call us on 22968 and request ROAMING service activation. Once roaming service is activated you will be able to make and receive calls, and send SMS in any of the countries with which YouMobile has an agreement. Roaming rates are different from the rates of the calls originated in Spain. For more information about our Roaming rates, please go to our rates section. |
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